Exchange Counter Guidelines

Item Limit per Visit:
Customers may bring up to 30 items per visit.

Item Requirements:

Apparel: Must be clean and on hangers.

All items should be free of stains, wrinkles, pet hair, holes, blemishes, and odors.

Exchange Counter during exchange hours:
Your items will be sorted into upstairs, downstairs, & no thank yous.

You will receive an in-store credit for accepted items, use it the same day, never expires!

You will take the unaccepted items with you.

Exchange Counter Hours:

Monday, Wednesday, and Friday

Time: 11:15 AM - 5:00 PM

Exchange Counter Drop Off Service:
Neatly place items on/in the provided racks and bins with your name/phone number attached.

Be sure to put a rubber band around the top of your clothes to keep them together.

Take a picture for your records/receipt.

Drop & Go Hours: 

Tuesday, Thursday, and Saturday. 

Time: 11:15 AM - 5:30 PM

Note: You will receive a text or call with our offer within 2 business days. 

For unwanted items, you have 48 hours to pick them up, or you can choose to donate them.

Appointments: High dollar designer items, fine jewelry and whole closet clean-outs only.

We will offer cash, 20% more in store credit, or consignment. 55% to you.

In-home appointments are available. A fee may apply.

Furniture, Large Home Decor & Fine Jewelry:

All furniture and home decor items must be pre-approved before being brought in.

Please take pictures of these items and email them to sell@shopkellies.com for approval.

Fine jewelry by appointment with Kellie or drop off with follow-up appointment.

Thank you for adhering to these guidelines to ensure a smooth & efficient exchange process. 

PROM DRESSES:  Accepted March - June

Womens Spring - Light Weight Jackets, Jean Jackets, Trench Coats, Skirts, Cotton Blouses, T-Shirts, Light Weight Sweaters, Cardigans, White Denim Jeans including Baggy Styles, Hats, Sunglasses, Sneakers, Flats.

Apparel made from Cotton, Linen or Silk, Gardener Sleeve Blazers, Leather Jackets, Denim Mid/Maxi Dresses, Clothing with Floral or Leaf Patterns and Pale Color Hoodies, Bodysuits and Raincoats.

Mens Spring - Classic, Sporty, Timeless, Retro
Solid Color Tees, Dark and Light Wash Jeans, Versatile Denim for Every Occasion, Light Weight Jackets. Shoes, Wallets and Bags, Accessories to Complete the Look.
Please No Mens Suits, Khaki Pants, Button Down Shirts or Ties.

For furniture, please send pictures to sell@shopkellies.com for pre-approval.

Exchange Counter:

• Walk in with 30 items or less
• We will offer you instant store credit
• Go shopping or let it accumulate
• Use store credit within 24 MONTHS

Walk-In Hours Monday, Wednesday & Friday 11:15am - 5:00pm



DROP OFF ONLY

Tuesday, Thursday & Saturday: 11:15am - 5:30pm

Appointments are great for:

• A specific date and time to fit into your busy schedule
• The opportunity to work with our couture/designer specialist, If you have over 30 items of designer brands, we offer cash for designer brands or 20% more in store credit.
• If you have over 30 items of regular brands, you may schedule an appointment to bring up to 60 items for store credit only.

Appointment Hours

Dates and times vary